Shipping and Return Policy
Due to its perishable nature, all food is carefully packaged and, in many cases, frozen or chilled with dry ice or frozen gel packs. All orders are shipped through UPS or FedEx. Perishable items cannot be shipped over a weekend and cannot be delivered on Sunday, Monday or on the following major holidays: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas. Orders cannot be shipped to a PO Box or to a military post office.
Please note that due to the perishable nature of our products, we do not accept order cancellations or returns. All sales are final and we strongly recommend that customers review all the details of their order prior to placing it.
How are products packaged? Items are prepared fresh and quickly packaged in ship-worthy materials. In some cases items are then shipped fresh and in other cases items are quickly frozen and stored for a short period of time prior to shipment. Individually packaged items are then placed into a shipping container together with cooling agents such as dry ice or frozen gel packs and other packaging materials.
Does someone have to be present to accept delivery of a shipment? No. Because all of our items are perishable, orders are shipped “signature release”. This means UPS and FedEx will leave the package at the doorstep, front desk or gate associated with the shipping address without requiring a signature at the time of delivery. However, if you plan to be away for the day of delivery, it is the customer’s responsibility to arrange for someone to pick up the package and freeze or refrigerate the items as required.
Please be advised that 27th Street Bakery cannot be responsible for refunds or replacements of orders with incomplete or invalid addresses, or sent to recipients who are not available to accept packages on the delivery date.
• Please note that weather delays, particularly in winter, may impact these delivery windows and 27th Street Bakery is not responsible for delays due to weather conditions or other natural causes beyond our control.